Businesses need to deal with customers efficiently and effectively, which calls for constant improvement in their telephone system. In addition, they need to minimise issues such as unauthorised use of telephone services and toll fraud (Phone Hacking). One of the major challenges is to monitor the improper use of corporate communication facilities for toll calls. The misuse of authorisation codes is a major concern for various types of businesses. Toll fraud can occur with TDM and IP-based voice systems. From employees that seek to make a few free calls to hackers, any telephone system can be vulnerable. However, call logging software can eliminate this problem by ensuring that a phone system is not compromised. Call logging involves capturing call records, storing them in a database, and then retrieving them by means of a reporting interface.
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