Providing good customer service by handling inbound calls efficiently is critical to all organisations.

Putting callers on hold for too long or transferring callers to the incorrect department may not only damage your reputation but also impact your profitability.

Wavenet’s inbound call management service is designed to ensure businesses can effectively manage inbound calls with ease. Calls are answered quickly and by the right people, providing excellent customer service and allowing businesses to be more flexible.

As the system can be implemented into existing telecommunications structures, our solution removes the need to invest in new infrastructure, reducing costs and making better use of physical resources.

Flexible, scalable and with a host of options, our range of inbound services can be tailored to suit any business.

Ready for the future of technology?

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Inbound UC and Voice at a glance:


Service relevance.

With access to the largest marketplace of options, we’ll find the best solution for your business.


Call optimisation.

Our product options ensure solutions are optimised, to enable you to connect and scale with confidence.


Service excellence.

We care about your business and productivity, so our team is on hand to support you every step of the way.


Product customisation.

Working across a spectrum of businesses we understand what is important to you, and how to tailor products to meet your needs.


Your technology partner.

We’ll work with you to ensure you always have access to the latest, proven emerging technologies from leading suppliers.


Future-proof technology.

We keep a close eye on the latest emerging technologies and innovations, to keep your business ahead of the competition.

Expertise & Insight