iCall Suite integrates seamlessly with Wavenet’s WHC solution to deliver real-time analytics.
Monitor call metrics critical to your business by accessing real-time reports, ‘click and drill’ dashboards and wallboards.
iCall Suite is proven to identify business efficiencies that deliver a return on your telecoms investment. Make informed decisions to increase individual, team and business performance, and to improve your customer experience.
iCall Suite business reporting solutions cover 3 key areas:
• At a Glance Business Insight: Intuitive business productivity tool to monitor inbound and outbound calls
• In-Depth Call Reporting: Enhanced call reporting including configurable wallboards and detailed call analytics
• Live Call Analytics: Powerful live call analytics to monitor groups, call queues and manage customer-facing teams