iCall Suite integrates seamlessly with Wavenet’s WHC solution to deliver real-time analytics.

Monitor call metrics critical to your business by accessing real-time reports, ‘click and drill’ dashboards and wallboards.

iCall Suite is proven to identify business efficiencies that deliver a return on your telecoms investment.  Make informed decisions to increase individual, team and business performance, and to improve your customer experience.

iCall Suite business reporting solutions cover 3 key areas:

• At a Glance Business Insight: Intuitive business productivity tool to monitor inbound and outbound calls
• In-Depth Call Reporting: Enhanced call reporting including configurable wallboards and detailed call analytics
• Live Call Analytics: Powerful live call analytics to monitor groups, call queues and manage customer-facing teams

Improve your business reporting and performance today.

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iCall Suite at a glance:


Monitor Individual Performance

Empower individuals and agents with dashboards, reports and wallboards to enable them to take responsibility for their own call activity performance.


Improve Team Operations

Share group performance dashboards, team wallboards and trend reports to keep teams on target and focussed on success.


Drive Supervisor and Agent Productivity

Review live contact centre statistics to keep customer-facing teams focussed on customer experience.


Meet Customer SLAs

Differentiate your business from your competition by exceeding customer expectations, meeting customer SLAs and maximising customer experience.


Drive Business Performance

Identify business trends, highlight issues and share findings with the right people in the business, at the right time to drive business performance.


Manage Resources

Leverage insight into customer and staff activity, to gain a comprehensive view of resource effectiveness and opportunities for cost reduction.