iCall Suite: Call Analytics.
In-depth Reporting, Dashboards and Wallboards.
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Monitor call metrics critical to your business by accessing real-time reports, ‘click and drill’ dashboards and wallboards.
iCall Suite is proven to identify business efficiencies that deliver a return on your telecoms investment. Make informed decisions to increase individual, team and business performance, and to improve your customer experience.
iCall Suite business reporting solutions cover 3 key areas:
• At a Glance Business Insight: Intuitive business productivity tool to monitor inbound and outbound calls
• In-Depth Call Reporting: Enhanced call reporting including configurable wallboards and detailed call analytics
• Live Call Analytics: Powerful live call analytics to monitor groups, call queues and manage customer-facing teams
Empower individuals and agents with dashboards, reports and wallboards to enable them to take responsibility for their own call activity performance.
Share group performance dashboards, team wallboards and trend reports to keep teams on target and focussed on success.
Review live contact centre statistics to keep customer-facing teams focussed on customer experience.
Differentiate your business from your competition by exceeding customer expectations, meeting customer SLAs and maximising customer experience.
Identify business trends, highlight issues and share findings with the right people in the business, at the right time to drive business performance.
Leverage insight into customer and staff activity, to gain a comprehensive view of resource effectiveness and opportunities for cost reduction.