Getting a contact centre right is essential for a client-facing organisation’s success.
If sales or support calls aren’t handled well, it can result in lost revenue and damaged reputations.
A Cloud Contact Centre solution like Five9 helps large organisations meet the challenges of communicating with customers or clients.
Workforces can manage time efficiently, access top-level analytics and integrate multiple communication channels into a single system, simplifying operations and driving customer satisfaction.
Five9 enables us to take the time to understand our customers’ requirements, tailoring deployments to specific needs and performing data collection and analytics to improve operations, optimise usage, and drive better business outcomes.
Make your business brilliant with Five9 from Wavenet.
Ready for the future of technology?
Five9 at a glance:
Advanced call routing.
Ensures that customers and clients get to speak to a qualified agent in the right department as quickly as possible.
Future-proof your business.
We keep an eye on emerging technologies to ensure our Redstor solutions keep you in front of your competitors.
Multiple communication integrations.
Communicate with customers or clients by phone, email or instant messaging, maintaining a consistent record of all communications.
Agents and supervisors can manage time efficiently and accurately thanks to Five9’s workforce management tools.
Your technology partner.
We’ll work with you to ensure your Cloud Contact Centre solutions meet your business needs, both now and in the future.
Enjoy the backing of an exceptional support team, providing step-by-step guidance through the implementation process to ensure a seamless introduction to the service.
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