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Articles
Simplifying SoGEA
 
So what exactly is SoGEA?    SoGEA is a term you're probably seeing more and more, and with the PSTN switch off on the horizon it's time to 
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Articles
What's Happening with The PSTN Switch Off?
  You'll have no doubt been aware of the impending PSTN switch off for a good couple of years by now. In fact, it's now less than five years befo
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Case Studies
Case Study: Ian Williams
About Ian Williams   Ian Williams is one of the largest privately-owned property services companies in the UK specialising in the social housing,
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Articles
Case Study: TecServ
 
About TecServ   Tecserv UK Ltd provides fire protection, intruder alarms, access control solutions and CCTV surveillance equipment for commercial
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Articles
The Power of AI in Customer Service
When most people hear the phrase "artificial intelligence," it's likely that they're thinking about aliens and science fiction.  
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Articles
Is Contact Centre Homeworking Set to Continue?
  COVID-19 certainly brought homeworking to the forefront of every businesses mind and has been a topic of discussion throughout the pandemic.&nb
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Articles
Why You Need a Cloud Contact Centre in 2021
 
  Keeping your customers happy is your number one priority, but your agents need to be productive and efficient to achieve this. In a remote work
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Articles
Case Study: SWECET
About SWECET   A multi-academy trust passionate about providing the best start in life for their pupils, South West Essex Community Education Tru
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Articles
Simplify your Teams Meetings with Guest Access
Teams guest access well be "on" by default from February 8th.   We want to make everyone aware of an upcoming change to the default setting for G
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