Unified Communications Solutions

Wavenet Solutions

Wavenet Solutions allow any enterprise to enhance its operations across five primary areas:

Productivity

By connecting customer contact information held in applications and databases to the enterprise telephony system, employee productivity can be increased dramatically, resulting in:

• Easy access to client details and profile information
• Automatic or one-click application launch
• Instant dialling from any application (click-to-dial enabled desktop)
• Improved telephony handling via on- screen CEBP functions
• Simplified regular tasks (e.g. calling, directory searches, call transfer etc)
• The Wavenet suite typically delivers productivity gains of 15-30 minutes per day per user

Communication Management

Manage inbound, outbound and missed calls via:

• Incoming Call Routing according to PC status, user presence, caller ID, location and/or time
• Personal Call Log linked to each correspondent's identity
• Advanced Missed Call Management
• Least Cost Routing to cheaper operators (software matrix defined) or via IP networks
• Blocked unauthorised calls according to time, prefixes, PC status

Teamwork and Supervision

Wavenet enables on-demand creation of virtual teams and rapid dial and email initiation across teams and contacts, giving any organisation strong client service capabilities.

• View team activity and presence
• Shared call log for supervisor review
• Call interception via PC when team member is busy or away from desk
• Internal video call can be made like any regular call

Monitoring and Reporting

Wavenet enables monitoring and management of client activities and interactions:

• Integration of call logs and application data makes effective monitoring of marketing departments possible
• Management reports provide a complete overview of inbound, outbound, and missed calls by employee, department, customer, geography, vertical or any other parameter defined in enterprise applications
• Real-time dashboard for team managers, showing presence, status, average phone usage, and statistics for whole team

Mobility

Wavenet Mobility provides remote access to office phones and customer contact information from any Internet- enabled device:

• Instant search for contacts from all directories on web portal or instant messenger
• Initiate calls remotely from web portal or instant messenger, and receive them on any number
• Notification of missed calls with caller identity on web portal or instant messenger
• View of team members' presence on web portal or instant messenger
• Set incoming call routing rules remotely on web portal