Unified Communications

Wavenet Integrated Solutions

The Wavenet integrated communications solution bridges the gap between isolated communication systems and devices (e.g. PBXs, desk phones, dealerboards, fax servers etc) and data applications (e.g. email, CRM, OMS etc) to deliver true convergence between voice and data. The Wavenet solution is flexible, continuing to scale as organisations add new technologies. Due to Wavenet's modular design, adapting the solution to work with new technologies is relatively straightforward, resulting in a solution that can be utilised for many years to come, irrespective of future vendor decisions taken by the client.

Why Choose Wavenet?

Wavenet solutions deliver the business benefits and features of convergence without requiring organisations to change their networks. Three principles underpin Wavenet's design architecture.

It is hardware-agnostic. Wavenet is validated and is compatible with major global PBX and IP-PBX manufacturers, including Alcatel, Avaya, 3Com, Nortel, Cisco, Siemens, Philips and Panasonic.

Wavenet is software-agnostic. To date there has not been a structured data application to which Wavenet couldn't connect, including in-house CRM applications.

Wavenet is non-intrusive. It links disparate business applications, telephony systems, data, email and information systems such as Bloomberg and Reuters. Its solutions can be applied to mobile phone equipment.

Unified Communications Benefits

By understanding who is calling or being called, the Wavenet solution allows rapid access to customer files and records, telephony- enabling applications, and logging customer/employee interactions automatically.

This means that any company can

• Attain a consolidated view of client contacts and related data
• Achieve significant returns on investment
• Realise tangible benefits of convergence for end-users

Wavenet increases efficiency, productivity and client satisfaction, saving time, duplication of effort and unnecessary work.