Network IVR

Auto-attendant: Cut out the need to employ people while still handling calls to the complete satisfaction of your customers. A Wavenet auto-attendant uses number menus to direct and transfer your incoming calls, without the need for human staffing. Customers are taken quickly and effectively to where they need to be.

Data Capture: Interactive voice systems from Wavenet allow you to collect data for marketing and other business use using an automated system. You don't need to employ extra staff or use a call centre. And calls are answered instantly, so there's no waiting - and no frustration for the people you're contacting.

Booking Systems: Today, more and more customers prefer to buy products and services remotely rather than physically calling into a shop. Ecommerce websites are one manifestation of this trend. Another is the ability to book by telephone. A Wavenet Booking System will let you take orders phone without the need to employ people - and offer a faster, more efficient service.

Call Queuing: Having more customers than you have people to answer them can seem like a great problem to have. Unfortunately, if it's not handled properly, you can end up alienating those would-be buyers. The answer is to use interactive voice call queuing from Wavenet. This helps you answer more of your customers, and keep them satisfied while they wait.

To start using Wavenet Interactive Voice (IVR) services, call us on 08444 127 777 today or contact us.