Non-geographic Numbers & Services

Wavenet's inbound number platform offers all businesses a wealth of flexible features that will help you improve the way you receive & handle calls.  We have porting agreements with all carriers so can help you manage & migrate any existing service.

Whether you are looking to deploy national numbers for support services, or 'Free phone' numbers for marketing & sales campaigns, we can provide a wide range of network services  including call recording, voice mail, fax to email and full call centre functionality.

Network Features Include:

08 Numbers: These non-geographic numbers are not restricted by locality and offer a range of benefits to suit your business needs.

Call Divert: Redirect an incoming call to another extension in the same building, in another building or even to a mobile phone.

Call Distribution (ACD): This service is ideal for businesses with multiple incoming calls, where the callers don't need to speak to specific individuals but need help or support from a team.

Call Recording: Record both incoming and outgoing calls as a valuable backup, for training and monitoring purposes, and to help ensure consistency.

Call Statistics: Stay on top of your calls and control costs more effectively with our powerful reporting and management tools.

Voice Mail: Ensure that you and your colleagues never miss a vital message, even when you're away from your desk.

International Numbers: Expand your customer base and open new markets overseas without opening an office in those countries through our international number service.

Time of day routing: Route your traffic anywhere at any time

Call queuing: Queue calls & play music or messages to your callers

Announcement: Use network whisper functionality to deliver a message to the agent before they answer the call

Auto Attendant: Provide network based auto attendant functionality to deliver call traffic throughout the UK

Contact Centre: Offer full contact centre functionality independent of any hardware.  For example log on & log off, skill based routing, hunt groups & real-time/historic reporting

Disaster Recovery: Set up automatic failover routing to ensure your business notifies your customers in the event of any disaster